1. Definitions

"Site" shall mean www.bond-compensation.com
"Terms" shall mean these conditions of use
"We, us, our" shall mean bond-compensation.com
"You, your, yours" shall mean you - the person who has logged onto this site

2. Use of this site

Your use of this website and where there is conflict between the various terms it is the ones applicable to the signed printed document that will prevail. We may change the information in the pages of this Site at any time without letting you know in advance. We may also change these Terms at any time by simply updating this page. You should therefore visit these Terms regularly, particularly as we will presume that you agree to any changes if you continue to access this Site.

3. Non-UK Access

The Site has been issued and approved by the company. The Site is directed only at and the services provided via the Site are only available to persons in the United Kingdom (this does not include the Channel Islands, the Isle of Man or the Overseas Territories of the United Kingdom) and may not be relied upon or used by any persons outside the United Kingdom. None of the content on the Site constitutes any form of advice or recommendations by us.

4. No Advice

This Site contains information and opinions. It should not be taken as advice or a recommendation that an offer of compensation will be recovered on your behalf.

5. Application Process

You must tell us everything we ask for as all material facts are taken into account when assessing acceptance for your application. If you fail to provide, or you mis-state any information it could affect your claim for compensation under our terms and conditions. If you are not sure if any information is relevant please disclose it anyway. If you have provided information to us in the past, please disclose it again. In some cases we may need further information that cannot be taken on line and we will contact you by telephone. By printing, signing and returning the application form you have authorised us to seek further details from the third party.

6. Which Instructions We May Act Upon

During our telephone conversations with you, we will ask you to confirm your identity by providing us answers to a few questions regarding your personal information.

So long as we have followed our security process outlined above, the Company may act on any instructions given to us, including instructions to receive payments on your behalf.

7. Warranties

We have tried to ensure that all the information on this Site is accurate, complete, correct and current. However, we cannot be responsible for any errors. You use this Site at your own risk and we are not liable for any loss or damage, which may incur as a result of you using this Site.

We do not promise that this Site will always be available or will meet your requirements. We cannot guarantee that access will be uninterrupted or that there will no failures, errors or omissions. We cannot promise that the transmitted information will not be lost and that no viruses or other destructive programs will be sent to you, or that your computer system will not be damaged. It is your responsibility to protect and back up any data and equipment and to take responsible precautions for you to scan for viruses.

We do not provide any guarantees about the accuracy, functionality or performance of any third party software used in connection with this Site.

8. Internet Email

Messages sent over the Internet cannot be guaranteed as 100% secure and therefore we are not responsible for the accuracy of any messages sent by e-mail whether from us to you or from you to us.

9. Trademarks and Copyright

The copyright and trademarks for all t the information on each screen and pages of our Site is owned by bond-compensation.com, unless we state it belongs to someone else. You may copy, download or temporarily store extracts from our Site for personal use and to help you make use of our services. You must not alter anything. In particular, you cannot use a part of our Site on any other website or provide a link to our Site without our written permission.

10. Recording Calls

We may record telephone calls to us. We do this to:

• Provide a record of the instructions we have received from you;
• Allow us to monitor quality standards;
• Help us with staff training;
• Meet legal and regulatory requirements

11. Invalidity

If any part of our terms and conditions is unenforceable (including any provisions in which we exclude our liability to you) the enforceability of any other part of the terms and conditions will not be affected.

12. Governing Law

By accessing these pages you agree to be bound by these terms and conditions. They shall be governed by and interpreted in accordance with the laws of England and Wales and the English courts shall have jurisdiction to resolve any disputes between us.

13. Complaints Procedure

If you have a complaint, please contact us at:

Brunel Franklin
7th Floor, Station House
Stamford New Road
Altrincham
Cheshire
WA14 1EP
Telephone: 0870 835 835 1
Fax: 0870 835 835 2

14. Collection of Information

We treat all the information provided by you with the utmost care and security. In the course of providing the Service we will need to collect, use and retain details such as your name, address, telephone number, email address and other pertinent details, including insurance policy details, in order to validate and process any claim entitlement. We may also require personal details of any other individual(s) who are joint policyholders with you.

We collect information via e-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Brunel Franklin if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us please write to us at the address listed below.

We might receive information about you from other sources and add it to our account information.

We collect personal information directly from you and/or from your financial advisor or, subject to receiving all necessary authorisation from you. This is done with your consent and we do not intend to collect information other than to carry out the service or to comply with current legislation and other regulations or to send you information regarding our company or partners or to send you information concerning other products which may be of interest to you. We do not otherwise actively collect information about our visitors or users from other sources, such as public records or bodies or private organizations except as may be required for credit checks. Your personal data will not be disclosed to any government institution or authority unless required by law.

15. Use of Information

Information is used to enable us to carry out our business of claiming compensation from the policy provider in respect of mis-sold insurance policies.

In addition information could be used:-

• To make decisions regarding your claim for compensation
• To provide you with the best level of service
• For fraud prevention
• For audit & debt collection
• For statistical analysis
• To evaluate effectiveness of the Site
• To identify products & services which may be relevant to you.

This list is a non-exhausive list.

16. Disclosure of Information

By acceptance of this Privacy Policy unless and until we receive written instructions to the contrary, you agree that we may share your personal information with banks, financial advisors or other relevant institutions, partnerships, associated companies or service partners for the purpose of assisting you with your compensation claim or any financial matters to any firm, person or company that we may believe to be of assistance to you.

We may also transfer your personal data to countries outside the European Economic Area, which may not provide the same level of protection for personal data.

17. Retention of Information

Personal information will be retained for a period to enable us to provide repeat customers with the most efficient service and to enable us to comply with our legal obligations, such as money laundering regulations.

18. Cookies

We may use "cookies" to store personal data or we may link information stored in cookies with personal data about specific individuals. We would do so only to provide the most efficient service we can. Should you require any further information regarding cookies many sources of information are available online, such as http://www.cookiecentral.com/faq/

19. Child Protection

We only intend to provide our services to people over the age of 18. We do not knowingly collect personal data from children without parental consent.

20. Confidentiality/Security

We use secure transmission methods when receiving or sharing your personal information. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

• unauthorised access
• improper use or disclosure
• unauthorised modification
• unlawful destruction or accidental loss

All personal information provided is kept on a secure server and all employees and data processors who have access to, or are otherwise associated with, the processing of personal data, are obliged to respect the confidentiality of any personal data received. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

21. Access to Information

We comply with our obligations under the Data Protection Act 1984 and 1998 relating to the holding of personal data. Where we hold data about you, we will only use this for the purposes you have agreed to.

You have the right to submit a written request for a copy of personal data which we hold in return for payment of a £10.00 charge and you have the right to require us to correct any inaccuracies in your personal data. For further information about your rights under the Data Protection Act please visit http://www.informationcommissioner.gov.uk.

22. Mergers, Sales etc.

If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the owners of the business.

23. Support

If you have any comments or queries in relation to this privacy policy please contact us by email at info@bond-compensation.com or by writing to Privacy Policy enquiries, Brunel Franklin, 5th Floor, Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP.

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